I consider myself very unfortunate. I have heard from many people about the service provided by other airlines. If you compare other airlines [Singapore, Emirates, Air France, Jet, Thai, ..]..I believe Lufthansa is the worst. Lufthansa is bad in terms of the facilities/amenities they provide and worst is their service.
If you would look at the lack of facilities in Economy class [I have not seen other airlines myself], I can say the following points:
- The toilet is too small. There is no enough space for standing also.
- There are no individual TVs. There is a common TV for a set of around 15-20 passengers
- TV is too small for viewing by many passengers.
- The audio system is quite bad.
- Chair push-back and head rest is one of the worst. Even buses are much comfortable.
- There is no foot rest.
- My worst experience with the on-board TV was when I had to sit in the first row of the economy class. The TV is placed just about the door on the pathway. And, the first row starts immediately after the door. So, from the first row, u can't see anything. And, if you try to see, you will be left with nothing other than neck pain. Even first row/bench tickets in cinema theaters are much better.
- The food [veggie] is not good. It will be very oily and sometimes uncooked or half-cooked.